Privacy policy

Privacy Policy - Nour Scrubs, LLC

Effective Date: April 11 2023

Who We Are:

Your personal information is collected by Nour Scrubs, LLC. We respect your privacy and appreciate the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect and use your personal information. For inquiries related to this policy, please refer to the "How to Contact Us" section at the end of this notice.

Data Collection and Usage:

• We collect, store, and use your personal information to:
• Fulfill your order(s)
• Allow access to our website.
• Enable access to and use of our mobile application ("app")
• Keep you informed about the latest offers and trends.
• Enhance your shopping experience.
• Tailor our marketing to be more relevant to you and your interests.
• Improve our services.
• Meet our legal responsibilities.

The following details the information we collect and how and why we use it.

1. What Information We Collect:

• We collect your personal information through various means:
• When you set up a user account
• When you purchase our products
• When you subscribe to email updates, newsletters, or other available features on our website or app.

Specifically, we gather personal information such as your name, address, phone number, date of birth, gender, email address, password, account settings, and preferences.

How We Use Your Data:

• We use the collected information to:
• Create an account for your use on our website and app.
• Provide our products.
• Manage and administer our systems.
• Ensure the authenticity of our customers and prevent fraud.
• Send you marketing communications.
• Share information with third parties if you have provided consent.

Why We Use Your Information:

• We use your information because:
• It is necessary to enter into or perform our contract with you.
• It is necessary to comply with legal or regulatory requirements.
• We have a legitimate business interest to:
• Inform you about our products and services.
• Understand how you use our app and website.
• Comprehend the types of products our customers purchase and how they use them.
• Respond to customer feedback.
• Research and analyze the services our customer’s desire.
• Improve our products and services.
• In addition to the above, where we have obtained your consent to use the data, we rely on that consent.

2. Information about the Way You Use Our Products and Services:

We collect information about how you interact with our products and services, including:

• The content you have viewed.
• Purchased items.
• Time and location of content access and purchases (including identifiable information from your IP address)
• Transaction details, including payment information.
• Interaction with electronic communications from us
• Click activity on links in electronic communications.
• Marketing preferences
• GPS tracking (with your consent) for location-based functions in our app
• Access to photos and videos on your device (with your consent)
• Use of push notifications for app notifications
• We use this information to:
• Identify products and services that may interest you (e.g., offering recommended relevant products)
• Monitor website and app usage
• Provide location-based functions.
• Allow you to upload photos and videos for app use.
• Send notifications regarding the app.
• Personalize our service to you based on your activity and feedback.
• Conduct statistical analysis and research.
• Improve services and efficiency.
• Develop new products and services based on customer activity.
• We use this information because:
• It is necessary to enter or perform our contract with you.
• We have a legitimate business interest to:
• Inform you about our products and services.
• Understand how you use our products, app, and website.
• Analyze the type of products our customers buy and how they use them.
• Respond to customer feedback.
• Research and analyze the products our customers want.
• Improve our services.
• Ensure better personalization of offers.
• In addition to the above, where we have obtained your consent to use the data, then we can rely on that consent.

3. Information for Online Purchases:

We collect information you provide for online purchases, including:

• Contact details (name, address, email)
• Bank account details
• Details provided to open an online account.
• Product(s) purchased.
• We use this information to:
• Process your order.
• Complete payment or issue refunds
• On-board you as a customer
• Provide products and services
• Manage and administer our services
• Ensure customer authenticity and prevent fraud
• Send personalized offers or shopping ideas based on your habits
• We use this information because:
• It is necessary to enter into or perform our contract with you
• It is necessary to comply with legal or regulatory requirements
• We have a legitimate business interest to:
• Tell you about our products and services
• Understand how you use our products, app, and website
• Analyze the type of products our customers buy and how they use them
• Respond to customer feedback
• Improve services and better understand customer usage
• Ensure better personalization of offers
• In addition to the above, where we have obtained your consent to use the data, then we can rely on that consent.

4. Information When You Communicate with Us:

We collect information when you communicate with us through various mediums, including:

• Contact details (including social media accounts)
• Details of your communications (timestamps, channels used, content)
• Details of our messages to you
• We use this information to:
• Address your issues or concerns
• Monitor customer communications for quality and training purposes
• Develop new services based on provided information
• Improve services based on your feedback
• Personalize our service based on the information and feedback you provide
• We use this information because:
• It is necessary to enter into or perform our contract with you
• It is necessary to comply with legal or regulatory requirements
• We have a legitimate business interest to:
• Understand customer feedback and respond consistently
• Personalize our offers to you
• Research and analyze customer preferences
• Provide security over our business
• Prevent and detect fraud
• Verify customer details
• In addition to the above, where we have obtained your consent to use the data, then we can rely on that consent.

5. Information Collected Through Website and App Usage:

We collect technical information and details about your website and app usage, including:

• IP address, login information, browser type, and version
• Time zone setting, browser plug-in types, and versions
• Operating system, platform, device type, hardware model, MAC address, unique device identifiers, and mobile network information
• URL clickstream, date and time of visits, network information, and page interaction details
• We use this information to:
• Provide and adapt our products and services
• Analyze site traffic and understand customer needs and trends
• Improve products and services
• Identify products and services of interest
• Develop new products and services
• Identify website issues
• Conduct statistical analysis and research
• Monitor website usage
• We use this information because:
• It is necessary to enter into or perform our contract with you
• It is necessary to comply with legal or regulatory requirements
• We have a legitimate business interest to:
• Understand how customers use our products, app, and website
• Inform you about our products and services
• Ensure network and information security
• Conduct fraud prevention and detection
• Optimize marketing campaigns
• In addition to the above, where we have obtained your consent to use the data, then we can rely on that consent.

6. Information Incidentally Collected from Other Sources or Public Sources:

We collect information incidentally from other sources or public platforms, including social media (e.g., Facebook, Twitter, TikTok, Instagram).

We use this information to:

• Maintain market awareness
• Build and maintain social media branding
• We use this information because:
• It is necessary to enter into or perform our contract with you
• It is necessary to comply with legal or regulatory requirements
• We have a legitimate business interest to:
• Maintain a public profile within the media
• Ensure data accuracy
• Conduct research to improve products and services
• In addition to the above, where we have obtained your consent to use the data, then we can rely on that consent.

7. Special Categories of Information:

• We collect special categories of information, such as specifying your clothing size, which may imply a medical condition.
• We use this information to provide our products and services.
• Some personal information falls into a special category, including health data. We will use your health data when:
• It is necessary to enter into or perform our contract with you
• We have your explicit consent for the relevant purpose

How Long Do We Keep Your Information:

• We retain personal data for individuals covered by this Privacy Policy for as long as required to perform the purposes for which the data was collected, depending on the legal basis and any additional legal/regulatory obligations. Generally, personal data is kept for the duration of the relationship plus any applicable statutory limitation period under applicable law. In certain circumstances, data may be retained longer, such as ongoing correspondence or a continuing claim or investigation.

Information We Share:

• We may transfer your personal data to other parties for various purposes:
• Share aggregated, anonymized, or de-identified data with advertisers, advertising networks, and social networks for relevant ads.
• Use personal information to help advertisers display ads to a target audience.
• Share personal data with analytics and search engine providers to improve the website and app.
• Share information with contractors, service providers, and third parties to provide and optimize services.

Your Rights:

You have certain rights in relation to your information, including:

• Withdraw consent (if processing is based on consent).
• Access and request a copy of your personal data.
• Correction of incomplete or inaccurate data.
• Erasure or removal of personal data in certain circumstances.
• Suspension of processing in certain situations.
• Transfer of personal data to another third party in limited circumstances.
• Object to processing based on legitimate interests.
• Contest automated decisions.

Direct Marketing:

• We may use your information for direct marketing purposes with your consent. You can opt-out at any time through the "unsubscribe" link in marketing emails.
• Cookies:
• Our website and app use cookies for various purposes. Third parties may also collect information. You can manage cookie preferences through your browser settings.

Security:

• We implement physical, technical, and administrative measures to prevent unauthorized access or use of your information.
• Links to Third-Party Websites:
• Links to third-party websites are not subject to this Privacy Policy. Review their privacy policies for information on data collection and processing.

Children:

• We do not knowingly collect data from children under 13. Individuals under 18 are not allowed to register or submit data. If we discover data from a child, we will remove it promptly.

Changes to this Privacy Policy:

• The Privacy Policy may change, and updates will be posted on the website with a revised Effective Date. Significant changes will be highlighted.

How to Contact Us:

• For more information or privacy-related concerns, contact us via the provided email address. We will strive to address and resolve complaints promptly.